This notice explains what information Care Resources International LLC collects through careresourcesinternational.com, the contact form and the Pastoral Caregiving Assistant (PCGA), why we collect it, who processes it, and the choices you have.
Care Resources International LLC (“Care Resources International”, “we” or “us”) is a California limited liability company led by Brent Lindquist, PhD. We operate careresourcesinternational.com and offer PCGA, the Pastoral Caregiving Assistant.
This notice covers this website, the contact form, email sent to [email protected], and PCGA when you use it on this website. It does not cover other websites we link to, such as brentlindquist.com or crosstalk.ai, which have their own policies.
This website is hosted by Cloudflare. To deliver pages and protect the site from abuse, Cloudflare processes your IP address, browser details, the pages you request and similar technical information, and may keep operational logs under its own privacy policy.
We keep our own simple visit statistics on Cloudflare instead of using an outside analytics service. For each page you view we record:
We also record a few actions: selecting a Begin with PCGA button, following a link to another website, and sending the contact form. We do not record what you type into PCGA or the contact form as part of these statistics.
To count returning visitors without counting the same person twice, we set a cookie called cri_vid that holds a random identifier. Each record also carries a salted hash (a one-way scrambled code) made from your IP address and your browser’s user-agent string. We use it only to filter out floods of automated traffic. We do not store your IP address or your full user-agent string with these statistics.
For each visitor identifier we also keep a short summary: when it was first and last seen, how many visits and page views it has made, how it first arrived (the referring site, campaign tags and first page), and its most recent approximate location, device, browser and operating system.
We use these statistics to learn which pages help people and to improve the site. We do not use them to identify you, we do not combine them with other information to build profiles, and we do not share them with advertisers. There are no advertising pixels or social media trackers on this website.
The administration area of this website is protected by Cloudflare Access. Authorized administrators sign in with a one-time code sent to their email address, so Cloudflare processes their email addresses for that purpose. This does not affect visitors.
When you send the contact form we collect your name, your email address, the optional description of who you are (for example, a pastor or church caregiver) and your message. With it we store the date and time, the page it was sent from, your approximate country and a salted hash of your IP address. We use the hashed IP address only to limit repeated submissions and protect the form from abuse. We do not store your visitor identifier, your city or your browser details with your message. Separately, when your browser runs this website’s scripts, our visit statistics record that the contact form was sent and when, together with the visit details described above, but never your name, email address or message.
Your message is stored in our website database, which Cloudflare hosts for us. A copy is sent by email, through Cloudflare Email Service, from [email protected] to Brent Lindquist’s inbox, which Google hosts for us (Google Workspace). The email lists your address as the one to reply to, so that Brent can answer you directly. Authorized administrators can also read your message in the website’s administration area.
Our email, including email sent to [email protected], is hosted by Google (Google Workspace) and delivered to Brent Lindquist’s inbox. We receive your email address, the name your email program shows, and whatever you write.
We use what you send to read and reply to your message and to keep a record of our correspondence. Writing to us does not add you to a mailing list. Please do not send emergencies, extensive medical histories or highly sensitive personal information by form or email.
PCGA was developed by Brent Lindquist and is offered by Care Resources International. It runs on a platform provided and operated for us by Manifest Automation, our technology provider, at console.manifestautomation.com. The chat window you see on our pages is loaded from that platform. Manifest Automation’s servers are hosted in San Jose, California, in the United States, and its traffic passes through Cloudflare.
Because the PCGA chat window is built into most pages of this website, your browser connects to Manifest Automation’s platform when those pages load, even if you never open PCGA. That connection shares your IP address, browser details, the size of your browser window and the address of the page you are viewing, and the platform keeps an hourly count of the pages on which its chat window loaded, under the random identifier described under Cookies and browser storage. The chat window loads its fonts from Google Fonts, so Google also receives your IP address and browser details.
Conversations are linked to a random identifier, not to your name, unless you choose to give your name or contact details. The platform’s providers also keep request logs (IP address, browser type, language settings and page address without its query string) and error reports for security and troubleshooting.
PCGA is an AI assistant, not a live pastor or counselor. To produce a reply, your messages and recent conversation history are sent to OpenAI. OpenAI is also used to decide how to respond, to translate messages and detect their language, to create search-index entries for messages, to identify commonly asked questions, and to summarize and categorize conversations (for example by topic and tone) so that we can understand how PCGA is used. OpenAI states that, by default, data sent through its API is not used to train its models and may be kept for up to 30 days to monitor for abuse.
PCGA may offer to put you in touch with us. If you give your name and an email address or phone number in a conversation, they are saved with your conversation, and our team receives an email with your contact details, a link to the conversation and an AI-generated summary of it, so that we can follow up.
If you ask PCGA to email your conversation, Manifest Automation sends the full transcript from [email protected], through Amazon Web Services, to the address you enter. That address is not saved to your chat profile. Please check it carefully, because the transcript goes to whatever address is entered.
People authorized by Care Resources International, such as Brent Lindquist, can read conversations through the platform’s management console. They may do so to understand how PCGA is used, to check that its responses are appropriate, and to follow up when you ask us to. Manifest Automation personnel can access conversations to provide support, maintain the service and keep it secure. Service providers process conversations as described in this notice. We do not publish your conversations or use them for advertising.
You can delete a conversation from the PCGA menu. This removes the conversation and its messages from the platform’s main database. Some related information is not removed by that action, including:
To ask us to delete your PCGA information more completely, write to us as described under Questions and requests. We will work with Manifest Automation to delete what can be deleted and tell you about anything that must be kept.
This website and the PCGA chat window store the following in your browser.
Cloudflare may also set strictly necessary security cookies when it checks for automated traffic. We do not use advertising cookies.
Anyone who uses the same browser on the same device may be able to see your PCGA conversation. On a shared or public device, delete your conversation and clear the browser’s site data when you finish. Clearing site data starts a new conversation.
Using a Christian pastoral-care resource may reveal your religious beliefs, and conversations can include information about your health, family, relationships or other people, even though we never ask for it. Please share only what you are comfortable having processed and stored as this notice describes. Avoid full names of other people, addresses, identification or account numbers, and detailed medical histories.
We use the information described above to:
We do not sell your information, we do not use it for targeted advertising, and we do not use it to make automated decisions that have legal or similarly significant effects on you.
This website does not offer user accounts at present, so there is no account to close. If we introduce accounts, we will update this notice before they are offered.
You can ask us what information we hold about you, ask for a copy, ask us to correct or delete it, or ask us to stop using it. Depending on where you live, for example in California, the European Union or the United Kingdom, the law may give you these rights and others. To make a request, write to us as described under Questions and requests.
We may need to ask for details to confirm a request is yours. Because PCGA conversations are not linked to your name, it helps to tell us roughly when you used PCGA and on which device and browser. We will not treat you differently for making a request. If you are in the European Union or the United Kingdom, you may also complain to your local data protection authority.
You can block or delete cookies in your browser settings. The website still works without them. If your browser refuses cookies, each page you view is counted as a new visitor. Because we do not track visitors across other websites, we treat all visitors the same way whether or not their browser sends a “Do Not Track” signal.
We use your email address only to reply to you and to send messages about your request. We do not send newsletters or marketing email at present. If we offer a newsletter in future, joining it will be optional and separate from anything else, and every message will include a way to unsubscribe.
Because the website has no user accounts at present, we do not send service notices. If accounts are introduced, account holders would receive only the essential notices needed to use them, such as sign-in and policy-change messages, and these would never be bundled with marketing.
We take reasonable steps to protect information. The website is served only over encrypted connections (HTTPS). The administration area is limited to named administrators who sign in with a one-time code. This website’s own database stores IP addresses only as salted hashes, and we work with providers that maintain their own security programs.
No method of sending or storing information is completely secure, and we cannot guarantee the security of information you send us. If we learn of a security incident that affects your information, we will notify you as the law requires.
PCGA is intended for adults 18 and older. A person under 18 may take part only together with a parent or legal guardian who is present throughout the conversation and takes responsibility for it. A minor may not use PCGA alone.
This website is not directed to children under 13, and we do not knowingly collect personal information from them or from minors using PCGA on their own. If we learn that we have, we will delete it, working with Manifest Automation to remove it from the PCGA platform as completely as we can, as described under Deleting a conversation above. A parent or guardian who believes this has happened can write to us, telling us roughly when PCGA was used and on which device, and we will help.
Care Resources International is based in the United States, and the information described in this notice is stored and processed mainly in the United States. Our website database, which holds contact form messages and visit statistics, is stored by Cloudflare in its Western North America region. Cloudflare’s global network may first handle your request in a data center near you, and some of our providers, such as Google for email, may process information in other countries under their own safeguards. If you use this website from outside the United States, your information will be transferred to the United States, where privacy laws may differ from those where you live.
We will update this notice when our practices change, and change the effective date at the top. If a change is significant, we will also post a notice on this website before it takes effect where we can.
For privacy questions and requests, write to Care Resources International LLC at [email protected] with “Privacy” in the subject line, or use the contact form.